Return Policy

We offer a liberal return policy so that our customers may have a fair chance to try out our products.

Residential customers may return any of our machines within 30 days of receipt of the unit. 
Commercial customers may return our products within 15 days of receipt of the unit.

Models XT-14000, and XT-28000 are considered commercial units and must be returned within 15 days.  We have set their return prices slightly higher to prevent "renting" of our units which is not allowed.

All returns must be called in for authorization before they are shipped back to us.

On the model XT-120 there is a $25.00 restocking fee.

On the model XT-240 there is a $30.00 restocking fee.

On the models XT400, and XT-800, there is a $35.00 restocking fee.

On the models XT-2000, XT-4000, XT6000, and all HEPA filters there is a $50.00 restocking fee.

On the XT-6000S, there is a $60 restocking fee.

On the Air-Duct 2000 there is a $40.00 restocking fee.

On the Super 7000 there is a $50.00 restocking fee.

On the XT-14000, there is a 10% restocking fee.

On the XT-28000, there is a 10% restocking fee.

On the XT-301 there is a $35.00 restocking fee.

On models XT-1800W & XT-5600W there is a 10% restocking fee.

On returned UVL-56 lamps & B100SP lamps there is a 15% restocking fee.

On returned Austin Air HealthMate Jr. HEPA Filters there is a $25.00 restocking fee.

On returned Austin Air HealthMate Jr. Plus HEPA Filters there is a $25.00 restocking fee.

On returned Austin Air HealthMate Standard HEPA Filters there is a $35.00 restocking fee.

On returned Austin Air HealthMate Superblend Plus HEPA Filters there is a $35.00 restocking fee.

Please Click Here to see the rules for orders over $6000.00.

The returned product must be in "like new" resellable condition.
If the unit has been excessively used, abused, or damaged, additional charges may be deducted from the purchase price. 

To return a product you must first call us for approval. 
No returns will be accepted without prior authorization.

All units must be returned in both their original boxes, the inner box and the outer protective shipping box or there will be an additional charge. The inner boxes the units come in are not strong enough to protect the unit during shipping, please do not ship units in these boxes.

Shipping of the products is non refundable, and is the customers responsibility.

The 30 day period starts when the customer receives the product as shown by the online Fedex delivery date as determined by the FedEx tracking number. A returned product must be shipped out postmarked no later than the 30 day period.

Orders over $6000.00

Orders over $6000.00 are only returnable with a minimum of a 25% restocking fee.

Please be sure to understand how our machines operate, and the applications they will be used for, before making a purchase. 
We advise customers to buy test machines, and fully understand them,  before making a large purchase order with our company.

Please call us at 757-238-2929 if you have any questions about any of these policies.

Of course, we like to avoid returns, so if you have any doubt as to what model to choose, or how to use the unit, please call us at 757-238-2929 so that we can properly inform you on it's use before you buy.

Many times a customer wants to return a product because they simply do not understand how to operate it correctly. 
If you purchase a product from us rest assured you can always call us for help in the instruction of it's use.

Price Disclaimer: The current prices for our products are the prices found on the Order Page.
If another lower price is found on an older web page it is not valid. We strive to update all pages but sometimes an older price will remain on a page we overlooked.